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Signature Service & Support

Our team of experienced engineers and dedicated support staff are committed to providing exceptional service that protects your equipment investment and maximizes system uptime. We maintain a comprehensive inventory of critical system parts to ensure your system is back online quickly. Our flexible service plans are designed to meet the unique needs of your site, your equipment, and your budget.

Our MRI & CT Services:

  • Full Parts, Labor, and Helium Coverage

    Maximum protection for CT & MRI systems with minimum risk to providers. This comprehensive coverage provides minimal downtime, predictable fixed costs, and our fastest response times.

  • Time & Material Service

    Non-contract service is available, however, this carries high risk to CT & MRI providers and often results in extended system downtime and extreme unplanned maintenance and associated expenses.

  • System Install & Deinstall Services

    • Site planning and consulting
    • System Inspections & Evaluations
    • System Installation & Deinstallation
    • Transport & Rigging
    • Magnet Ramping & Shimming
  • Labor Only Coverage

    This option carries moderate risk for CT and MRI providers. Scheduled maintenance and hard-down work is completed during preset hours. Parts and helium are not included in this coverage but are provided at discounted rates.

  • Helium Transfill Service

    Liquid Helium is becoming increasingly scarce. MRI facilities should have a contract that ensures supply is available to meet their needs. Facilities that operate outside of a maintenance agreement with an OEM or ISP are never guaranteed a supply.

  • Applications Training Service

    Your equipment is only as good as the people that operate it. We help you get the most from your investment with either one-on-one or group instruction on your CT or MRI system. Achieving maximum efficiency in workflow and image quality pleases doctors, administrators, and patients alike.

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