Service
Consider our service as an extension of your team.
Committed to Excellence
Our team of experienced MRI and CT Service Engineers are committed to providing exceptional service that protects your equipment investment and maximizes your MRI or CT system’s availability. We maintain a comprehensive inventory of critical system parts to maximize your system’s uptime. Our flexible service plans are designed to meet the unique needs of your site, your equipment, and your budget.
Expert Engineers
Your dedicated Service Engineer works in a collaborative team with a combined 60 years of experience.
Rapid Response
We are fanatical about maximizing your MRI & CT system availability. Our engineers are geographically optimized to ensure that’s possible.
Full MRI & CT Service
From planning to construction to system installation or de-installation, we can handle all your MRI & CT system needs.
Advanced Monitoring Technology
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Automated Remote Magnet Monitoring Service (ARMMS) enables improved reliability and operating cost.
ARMMS is exclusive to Signature MRI customers covered by a current service contract and select industry partners. Please contact us for more information.
Flexible Service Plans
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Our flexible service plans are designed to meet the unique needs of your site, your equipment, and your budget.
MRI Service Plans
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Full Service (Parts, Labor, and Helium)
Maximum protection for MRI systems with minimal risk to customers. This comprehensive coverage provides maximum MRI system availability, predictable fixed costs, and our fastest response times.
Labor Only Coverage
With moderate risk for MRI customers, maintenance and hard-down service is completed during preset business hours. Parts and helium are not included but are available at discounted rates. Typical onsite response time is 4-24 hours, according to Contract terms.
Time & Material Service
Non-contract service is available, however, this carries high risk to MRI customers and often results in extended system downtime and high, unplanned maintenance expenses. Typical onsite response time for off-contract sites is 48-72 hours.
Helium Transfill Service
Liquid Helium is becoming increasingly scarce. MRI facilities should have a contract that ensures supply is available to meet their needs. Facilities that operate outside of a maintenance agreement with and OEM or ISP are never guaranteed supply when its needed.